Please note :- The delivery service chosen for all UK orders will be used at the point of dispatch.

The times of shipping are used from the point of dispatch and not from the time that the order is placed.

International Shipping - Any customs or import duties are levied once the package reaches its destination country.

Additional charges for customs clearance must be borne by the recipient.
We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
PO Boxes - Please note that we do not ship to PO Box Addresses.

Parcel weight dictates how many parcels are sent (over 1.99kg will be sent in 2 parcels as Royal mail have policies in place with regards to overseas deliveries over 2kg and will be returned to sender).

Click and Collect

Collection orders will be delivered to the store from an offsite location meaning it is important for you to await a confirmation email before you attempt to pick this up. 

We will send you an email to inform you that your order is ready to be collected.

If an order is attempted to be collected before this email has been received the store staff will be unable to get this for you and so to avoid any possible disappointments please ensure that your ready for collection email has been sent.

When you collect your order we require a copy of your ready for collection email.

Returns Policy

To return an item please include the merchandise with a cover note stating the invoice number, address details and if you require a return or an exchange. Please allow up to 14 working days for this to be processed. Please note - all returns are paid for by the customer as we do not offer a free returns postage.

NOTE: We are unable to refund or exchange any personalised shirt once it has been printed with a players name and number, this still applies in the event of a player leaving the football club and/or his number changing. A refund or exchange will be permitted if the garment is faulty

If the item is defective please contact Customer Services on +44 () .

(Find out more about our Returns Policy and Exceptions)

Gift Cards

Gift cards are non refundable and cannot be redeemed against matchday tickets.

Additional Information
Dispatching of Orders - Although we try to get all our orders dispatched on the day of order, this may not always be possible, for the following reasons:

Peak time periods - when we have an access of orders such as a kit launch, sale or Christmas.

Cut off time- In order for us to prepare the daily orders for dispatch , we will close off the picking of orders at 2pm daily. Any orders placed after this time, will be rolled over to the following morning for dispatching.

Please note :- The delivery service chosen for all UK orders will be used at the point of dispatch.

The times of shipping are used from the point of dispatch and not from the time that the order placed.

Undelivered Items
We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 15 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 15 days after the date on which the order was taken by us.

Please note:- we will not be held liable if incorrect address information is entered by the purchaser upon checkout process as Royal Mail will not deliver goods to incorrect addresses.
Please ensure all details are correct at time of purchase.

We hope that you enjoy your purchase from us.